What is your customer experience with Razorpay?
Customer Reviews
0 totalAbout Razorpay
Razorpay is an Indian financial technology company that provides digital payment solutions and business banking-related services to businesses of different sizes. Founded in 2014 by Harshil Mathur and Shashank Kumar, the company helps businesses accept, process, and manage online payments through a range of payment technology solutions. Razorpay offers services such as payment gateway integration, payment links, payment pages, subscription payments, recurring billing, and tools for managing business transactions. Its platform supports various payment methods, including credit cards, debit cards, net banking, UPI, and other available digital payment options, depending on the product and transaction. The company serves startups, small and medium-sized enterprises, online retailers, and larger businesses seeking to simplify their payment processes. Developers can also integrate Razorpay's payment solutions into websites, mobile applications, and other digital platforms using its APIs and technical documentation. In addition to payment processing, Razorpay provides products designed to help businesses streamline financial operations, manage collections, and improve payment experiences for customers. Available features and eligibility may vary depending on the service and business requirements. Razorpay operates primarily in India's digital payments ecosystem and has become a recognized name in online payment technology. Businesses using its services should review the applicable fees, settlement timelines, eligibility criteria, security requirements, and terms before integrating a product into their operations.
Office Locations
Razorpay Software Limited 1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, Karnataka, India, 560030
1st Floor, SJR Cyber, 22 Laskar Hosur Road,, Bengaluru, Karnataka, India, 560030
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Frequently Asked Questions
Common questions about Razorpay
Visit the official Razorpay Support page (https://razorpay.com/support/payments/) to access help resources and available contact options. Registered merchants can also log in to their Dashboard to submit and manage support tickets.
Log in to your Razorpay Dashboard, open the Help or Support section, choose the relevant issue category, describe your complaint, and submit the required information. Save your ticket details for future reference.
Check your bank account, UPI application, or card statement for the transaction status. If you are a merchant, review the transaction details in your Razorpay Dashboard. Keep your payment reference or transaction ID available when requesting assistance.
First, check whether the transaction is marked as successful, failed, or pending. Avoid repeating the payment immediately if its status is unclear. Contact the merchant or payment provider with the transaction reference and follow the applicable refund or reversal process.
Contact the merchant from whom you purchased the product or service. The merchant generally handles the order cancellation and refund request. Keep your order confirmation and payment details ready. Refund processing time depends on the merchant and payment method.
Yes. Razorpay provides guidance for certain payment disputes. Customers should generally contact the merchant first. If the merchant remains unresponsive, review the official Razorpay Dispute Guide for further steps.
Merchants should review settlement information in their Dashboard, check the applicable settlement schedule, and look for pending requirements or account notifications. If the funds remain uncredited, submit a support ticket with the settlement and transaction details.
Review the official developer documentation, verify your API configuration, inspect error messages, and check whether your integration follows the recommended implementation steps. If the issue continues, submit a technical support request with relevant logs and screenshots.
Yes, you can access public help articles and official support resources. However, certain assistance options require a registered merchant account or authenticated access. Customers making purchases should usually contact the business that received their payment first.
Visit the official Razorpay website and use the available account recovery or login assistance options. Follow the verification instructions provided through the official platform. Never share your password or OTP with another person.
Include the transaction date, amount, payment or order reference, a clear description of the problem, and any relevant screenshots or correspondence. Do not include passwords, OTPs, or unnecessary sensitive financial information.
Log in to your Dashboard and open the relevant support ticket. Add the requested information or reply to the existing ticket rather than creating duplicate requests. This helps keep your complaint history together.
Availability depends on the product and support channel. Razorpay advertises round-the-clock support for certain offerings, while specific contact options may have different operating hours or eligibility requirements. Check the official support page for the applicable service.
Start from Razorpay's official website (https://razorpay.com/) and navigate to its Support or Help Centre pages. Avoid unverified contact details, suspicious links, and anyone asking for your OTP, password, or remote access to your device.