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0 totalAbout Affirm
Affirm is a financial technology company that provides buy now, pay later (BNPL) payment options, allowing eligible consumers to purchase products and services and pay over time. The company works with participating online and in-store merchants to offer installment-based financing at checkout. Customers can review available payment plans and the applicable loan terms before deciding whether to complete a purchase. Affirm aims to provide a transparent alternative to traditional revolving credit products. Depending on the merchant, purchase amount, and customer eligibility, payment options may include interest-free installments or longer-term financing with interest. Applicable rates, repayment schedules, and total costs vary by transaction and must be reviewed before accepting a financing agreement. Affirm does not charge late fees, but customers remain responsible for making their scheduled payments. Missed payments may have other consequences, including possible effects on credit reporting, depending on the loan and applicable terms. Consumers should carefully review the financing agreement and make sure the payment schedule fits their budget. The company also provides digital tools that allow customers to review purchases, manage payment plans, make payments, and seek assistance with account-related questions. Its services are available through participating merchants and supported digital channels, subject to eligibility and geographic restrictions.
Office Locations
Affirm, Inc.650 California Street 12th Fl, San Francisco, California, United States, 94108
RPO Yonge Mulock PO Box, Newmarket, Canada, 93359
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Frequently Asked Questions
Common questions about Affirm
You can visit the official Affirm Help Center to find assistance with account access, payment plans, billing questions, and other concerns. Sign in if required and follow the support options available for your specific issue.
First, check your bank or card statement to confirm that the payment was processed. Then review your payment history in your Affirm account. If the payment is still missing or the balance appears incorrect, contact Affirm through its official Help Center for further assistance.
Contact the store where you made the purchase to initiate a return or cancellation. After the store confirms and processes the refund, check your Affirm account for the adjustment. If the merchant cannot resolve the issue or an approved refund has not been applied, you can explore the dispute options available through Affirm. <Cite refs={["turn625299search1","turn625299search7"]}/>
Visit the official Affirm website or Help Center and follow the sign-in or account recovery instructions. Make sure you can access the phone number or other verification method associated with your account. If you still cannot sign in, use the official support options to request assistance.
Review the transaction details and compare them with your purchase confirmation and payment records. If the charge appears incorrect or unauthorized, report the issue through Affirm's official support channels. For a purchase or refund dispute, follow the instructions provided in the Help Center and retain relevant receipts and correspondence.
Refunds may take time because the merchant must process the return and send confirmation to Affirm. Check your account for an updated balance or payment schedule. Continue monitoring upcoming due dates while the refund is pending, and contact Affirm if the adjustment is delayed or appears incorrect. <Cite refs={["turn625299search1","turn625299search7"]}/>
Visit the Affirm Help Center for current support resources covering payments, account security, financing plans, refunds, and disputes. Use the contact options displayed there to ensure you reach an official support channel.
Early repayment is generally permitted without a prepayment penalty. Check the details of your specific loan and use your official account to confirm the amount required to pay it off.
Review the transaction in your account and report suspected unauthorized activity through Affirm's official support channels as soon as possible. Contact your bank if your payment account may also be compromised.
Visit the official Affirm website or Help Center and follow the account recovery or sign-in instructions. Never share your password or verification code with someone claiming to provide support.
Check your payment method, available funds, bank notifications, and account details. If the payment continues to fail, contact your bank when appropriate and use the official Affirm Help Center for assistance.
Affirm evaluates applications using factors that may include credit information, account history, existing obligations, and transaction details. Approval is not guaranteed for every purchase. Review any decision notice from Affirm for additional information.